Cart is empty At bikc.pk, your satisfaction is our top priority. If you’re not completely happy with your purchase, we offer a straightforward 14-day return policy to ensure a smooth and hassle-free experience.
Return Process:
- Eligibility: Returns are accepted within 14 days of the delivery date. Items must be in their original condition, unused, and with all original packaging and tags intact.
- How to Return:
- Contact Us: Please contact our customer service team at [+923129777847] or [bikcpk0@gmail.com] to initiate your return. Provide your order number and details about the item you wish to return.
- Return Authorization: Once your return request is approved, we will provide you with a Return Authorization Number and further instructions.
- Shipping the Return:
- Address: Send the item to the following address:
City Rawalakot Main Bazar Galf Market 2nd Floor Shop 2 AJK - Packaging: Ensure the item is securely packaged to prevent damage during transit. Include your Return Authorization Number and a copy of your original receipt inside the package.
- Processing:
- Inspection: Upon receipt, we will inspect the returned item to ensure it meets our return policy criteria.
- Refund/Exchange: If the return is approved, you will receive a refund to your original payment method or an exchange, depending on your preference and item availability. Please allow up to 7 business days for the refund to be processed.
Important Notes:
- Shipping costs for returns are the responsibility of the customer unless the return is due to an error on our part or a defective product.
- Sale items and customized products are not eligible for return or exchange.
If you have any questions or need assistance with the return process, please don’t hesitate to reach out to our customer service team. We’re here to help!